Canada's Guitar Fulfillment Agency
We receive your instruments from anywhere in the world, inspect them, set them up, store them in climate-controlled conditions, and ship them to dealers and customers across Canada — so you can focus on building, not logistics.
The Challenge
What We Do
We built this agency specifically for guitar manufacturers. Every service is designed around instrument handling, dealer relationships, and the realities of the Canadian market.
Your instruments live in a dedicated storage environment maintained at 45–55% relative humidity and 16–22°C year-round. Critical for wood stability — especially Vancouver's wet winters.
Every guitar is inspected on arrival. We document condition, flag defects, and provide a per-unit QC report before anything enters your live inventory.
We set up each guitar to market-ready playability standards — action, intonation, truss rod, tuning stability — before it ships to a dealer or customer.
Not every defect warrants a full return to factory. We assess, fix minor cosmetic issues, and communicate transparently about what we can resolve vs. what needs escalation.
We ship to music retailers across Canada — from national chains to independent shops — with proper compliance labeling, routing guides, and tracking.
Sell direct to Canadian consumers through your own website or marketplace. We integrate with your platform and handle everything from pick-and-pack to returns.
How It Works
A straightforward, transparent process designed for international manufacturers who need a reliable, expert Canadian partner — not another generic logistics vendor.
Typical Timeline
We discuss your product range, volumes, dealer network expectations, and setup requirements. You get a custom SLA with clear rates, turnaround commitments, and escalation protocols.
Your shipment arrives at our Vancouver facility. We unbox, count, inspect each unit for damage, cosmetic defects, and structural issues — and photograph everything. A QC report is shared with you within 48 hours of receipt.
Guitars that require professional setup are worked on by our luthier technicians. Any issues flagged in QC are either resolved in-house or escalated to you with a clear recommendation. Every guitar that leaves our facility plays well.
Inventory lives in our humidity-controlled warehouse, organized by SKU and serial number. You have access to live stock levels via our web portal. We alert you when any unit reaches critical levels.
When orders come in — from your dealers or your D2C store — we pick, pack using instrument-safe materials, generate compliant documentation, and ship. Tracking is automatically sent to the recipient. For B2B orders, we follow each retailer's routing guide.
Returns arrive back at our facility. Every returned guitar is re-inspected, condition-graded, and either restocked, flagged for repair, or documented for warranty processing. No guessing — you get a clear report on every return.
Transparent Pricing
No hidden fees. No surprise charges. We build a custom rate card with you — but here's our standard starting framework to help you plan.
Per-unit monthly storage in humidity-controlled environment. Includes racking, inventory system access, and monthly reporting.
Full inbound receiving with instrument-level quality control inspection, photography, and reporting. Per-unit pricing.
Per-order fulfillment including instrument-safe packaging, carrier label generation, and tracking notification. Shipping charged at cost.
All pricing in CAD. Volume discounts available at 50+ units/month. Custom bundles for full-service clients. Prices are indicative — contact us for a tailored quote.
How We Compare
| Capability | StrataGuitar | Generic 3PL | Shipping Broker |
|---|---|---|---|
| Climate-controlled, humidity-managed storage | ✓ | ✗ | ✗ |
| Instrument-grade QC inspection with written report | ✓ | ✗ | ✗ |
| Professional guitar setup (action, intonation) | ✓ | ✗ | ✗ |
| Minor repair triage before shipping | ✓ | ✗ | ✗ |
| Per-serial-number inventory tracking | ✓ | Sometimes | ✗ |
| B2B retailer-compliant distribution | ✓ | Basic | ✗ |
| D2C eCommerce integration (Shopify, Amazon.ca) | ✓ | ✓ | ✗ |
| Guitar-specific returns assessment | ✓ | ✗ | ✗ |
| Canadian import & customs expertise | ✓ | General | General |
| Dedicated account manager | ✓ | Varies | ✗ |
Why Vancouver
FAQ
Get in Touch
Tell us about your brand, your volumes, and your timeline. We'll respond within one business day with a custom proposal — no obligation, no sales pressure.